Knowledgebase

Can I purchase a dedicated IP? 1 dedicated IP is provided for free with each shared/reseller hosting account. VPS's come with 1...

Do you have Softaculous? Yes, Softaculous is included with each Shared and Reseller hosting plan.Softaculous has over 300...

Do you offer free SSL certificates? We currently utilize AutoSSL from cPanel, this automatically installs free SSL certificates on...

Do you take backups? Yes, we utilize JetBackup which is included for free with all of our Shared and Reseller Hosting...

Do you use LiteSpeed web server? Yes, all servers are running the latest enterprise version of LiteSpeed web server.LiteSpeed...

How can I receive SSH access? SSH access for Shared Hosting is enabled by default. For Resellers, it is disabled automatically....

How do I use Remote MySQL? As of mid-2020 we no longer restrict remote MySQL connectivity on a firewall level. To utilize...

How to create a Subdomain in cPanel What is a subdomain? A subdomain is a subsection of a domain that operates as a separate site...

How to create an Addon Domain in cPanel What is Addon Domain? An Addon domain is a secondary domain that is hosted on a single cPanel...

How to force SSL with .htaccess You can force an HTTPS connection on your website by adding these rules in your website's...

Is a website builder included? Yes, all cPanel accounts have access to SitePad which is a drag and drop website builder.cPanel's...

Is an outbound email filtering service included? Yes, we use MailChannels which is a 3rd party service that is specialized in outbound email...

What are the account resource limits? These are the resources that each cPanel account is limited to, these are in place to help...

What are the nameservers? The nameservers for our Shared & Reseller packages are as follows:ns1.shockhosting.com...

What are your server hardware specifications? Below is a table of the server specifications that we use to power our services. Server hardware...

Which ports are blocked? We block the following ports on our whole network both for incoming and outgoing connections,...